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Disclaimer, Terms & Conditions

Disclaimer, Terms & Conditions


Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use (‘these Terms’) which, together with our Privacy Policy, govern Secret Carshalton's relationship with you in relation to this website. If you disagree with any part of these Terms, please do not use our website. The term ‘Secret Carshalton' or ‘us’ or ‘we’ or ‘our’ refers to the owner of the website.


In this agreement the following terms shall have the following meanings:

“Account / Membership” - means collectively the personal/identifying information, payment information and credentials used by users to access parts of the website and to create listings;
“Content” - means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this website;
“Listing” - means a membership directory listing or event listing posted on the website for which the user shall provide details of that user’s business information including, but not limited to, contact details;
“Listed Business” - means any business which features in the directory listing;
“Listing Fee” - means the fee payable to a listing;
“Service” - means collectively any online facilities, tools, services or information that we make available through the website either now or in the future;
“Website” - means the website that you are currently using and any sub-domains of this website unless expressly excluded by their own terms and conditions.


  • If there are any problems with the listing we will contact you on the email address that you provided.

  • We reserve the right to reject any listings that we do not deem appropriate for the website.

  • It is your responsibility to upload any relevant updates should any information change.

  • Your membership payment will be on an auto-renewal basis. If there is a payment failure, your listing will be removed or hidden until we receive payment from you.

  • You can cancel your rolling contract with us at any time. Your membership stays until your next payment would be due. We can however remove your listing if you wish to do so.


When submitting a listing to the website, you should do so in accordance with the following rules:

  • You acknowledge that we, or any of its editors shall approve or reject, edit or remove any listing submitted without prior consultation.

  • In cases of severe breaches, your listing may be removed and your account/membership may be suspended or terminated. You will be informed in writing of the reasons for any such alterations or removals.

  • In order to submit a listing, you are required to submit certain personal details and/or business details. By continuing to use this website you represent and warrant that any information you submit is accurate and truthful; and you will keep this information accurate by informing us of any changes.

  • By submitting a listing, you warrant and represent that you are the author of that listing or that you have acquired all of the appropriate rights and/or permissions to submit it. We accept no responsibility or liability for any infringement of third-party rights by such listings or content.

  • We will not be liable in any way or under any circumstances for any loss or damage that you may incur as a result of such listings, nor for any errors or omissions in listings. Use of and reliance upon listings is entirely at your own risk.


Prices and payment options are available on our website. Prices are liable to change at any time, but changes will not affect listings/bookings already made. Payments made are non-refundable.

Once your listing is approved by us, you will receive a link to our payment page. Please note that payment will be taken monthly or annually (depending on the membership you join).

If you cancel your membership and want to rejoin at a later date, you will be charged the rate that’s on our website at that time. You can cancel your monthly rolling contract with us at any time. Your monthly membership stays until your next monthly payment would be due. You can cancel your annual contact with us at any time. You will not be entitled to a refund of the time remaining. You can however remove your listing if you wish to do so.


We may suspend or terminate your membership immediately at our reasonable discretion, or if you breach any of your obligations under our Terms and you may not be entitled to any refund.


All information on our website submitted by businesses to us should be checked and verified with that business by the consumer before any purchases with that business are made. We take no responsibility for any transactions made with customers and our businesses listed or featured on our website. If a customer is dissatisfied with a particular business listed or featured in our content, they should email their complaint here where we may consider removing them from the website. We accept no other responsibility in the matter, or for the content of other websites that visitors to this website may click through to.


All images and video submitted to us must have permission from the relevant owners of that media for use on the website. All businesses who submit such media are responsible for seeking that permission. We take no responsibility for imagery that are supplied without permission, and any fines would need to be paid immediately by the business in question. By agreeing to take part in our videos, you give permission to us to use the footage on social media, PR and any connected websites.


All content included on our website, including, but not limited to, text, graphics, logos, icons, images, data compilations, page layout and organisation and underlying code and software, is owned or licensed by us. Such content is protected by applicable United Kingdom and International intellectual property and other laws and all such rights are reserved.

You may access, download and print material from our website only if it is for your own personal, non-commercial use. Apart from this, none of the material from our website may be reproduced, copied, distributed, stored or re-used in any other way unless given express written permission to do so by us. Specifically, you agree that: you will not systematically copy content from the website with a view to creating or compiling any form of comprehensive collection, compilation, directory or database unless given express written permission to do so by us.


We reserve the right to remove any comment which we believe, in our sole discretion, is negative, dishonest, illegal, unfair, discriminatory or in some way may be prejudicial to the image or reputation of our website or the business to which the comment relates.


By registering for our newsletter, you are agreeing to receive the newsletter by email periodically. If you do not wish to receive the newsletter, then you may unsubscribe from the mailing list at any time using the link at the bottom of any newsletter email.


Secret Carshalton, nor any personnel, will accept liability for any information featured on our website.


We may revise these Terms from time to time. Every time you wish to use our website, please check this page to ensure you are familiar with the Terms that apply at that time.


Use of our website is also governed by our Privacy Policy which sets out the terms on which we process personal data. By using our website, you consent to such processing and you warrant that all data provided by you is accurate.


We accept no liability for any disruption or non-availability of the website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship. We reserve the right to alter, suspend or discontinue any part (or the whole of) the website. These Terms shall continue to apply to any modified version of the website unless it is expressly stated otherwise.

Any of the material on the website may be out of date and/or contain inaccuracies at any given time, and we are under no obligation to update such material. Due to the nature of the Internet, we offer no guarantees, warrantees or make any representation that this website will be error free.


This website may contain links to other websites including, but not limited to, those of listed and featured businesses. Unless expressly stated, these websites are not under the control of us. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.


You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. Please note that the “Secret Carshalton” logo is a trade mark of Red Onion Design Ltd. You may only use this logo to accompany a link to Secret Carshalton and you must not distort or alter the appearance of the logo in any way. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our website in any website that is not owned by you. Our website must not be framed on any other website. If there will be a permanent link to our website and our logo will be used, the link must be to the home page of our website, Secret Carshalton. We reserve the right to withdraw linking permission without notice.


You must not use our website in any way that causes, or may cause, damage to our website or impairment of the availability or accessibility of our website, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal or fraudulent or harmful purpose or activity.

You must not knowingly introduce viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.


Part of the website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the website complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.


We endeavour to ensure every business benefits from being part of our website. We value all feedback and encourage businesses to communicate their experiences with us. In the unlikely circumstance that businesses are not entirely happy with the services we have provided, we ask them to contact us immediately via email. We will attempt to resolve any issues to the customers satisfaction as soon as we can. We pride ourselves on great communication and giving the best service that we possibly can.


If you have any questions about these Terms & Conditions, you can contact us by email at

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